FiloArte

Star Gazer Midi Tulle Dress

€59 €125

Glisten & Glow in this whimsical dress from our SS18 Collection. This beautiful piece features a black tulle skirt with sparkle embelishment allover for an irridescent sparkle. With slim straps and a sweetheart neckline, this stunning dress will be sure to turn heads whatever the occassion.

- Oksana is 180cm and wears a size S.
- Fabrication: 10% Cotton 90% Polyester.
- Hidden Zipper
- Embelishment on tulle skirt.
- Thin straps.

Italy 

All parcels are sent via SDA Express Shipping. Please see shipping times below for your region. To track your order please click here

Cart Total Shipping Method Delivery Time Shipping Cost
Orders over $50 USD
Express
1-3 days
Free
Less than $50 USD
Express
1-3 days
$7 USD

 

* Spedizione gratuita in 20-35gg

*All orders delivered to Italy Island will take approx 1-8 business days.

** Please note that business days do not include weekends or national public holidays. All EXPRESS orders must be placed before 1PM CEST for next day delivery.

***Shipping times do not include processing time. During high volume periods and sales, dispatch times may vary.

Europe( Free shipping 20-35 day)

Countries considered valid for this section: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary and Greece.

To track your order, please click here

Cart Total Shipping Method Delivery Time Shipping Cost
over $100 USD
Express
1-3 Days
Free
under $100 USD Express
1-3 Days
$13 USD

 

*Please also note that business days do not include weekends or national public holidays. All EXPRESS orders must be placed before 1PM CEST for next day delivery.

In the event where a parcel is  not claimed or refused by the receiver, DHL will attempt re- delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL’s cut – off time, the parcel will be destroyed and abandoned by authorities in the receiver’s country. Consequently ,there will be no refunds for parcels that are not claimed or refused.

United States / Canada

( Free shipping 20-35 day)

To track your order, please click here

Cart Total Shipping Method Delivery Time Shipping Cost
over $200 USD Express
1-4 Days
Free
under $200 USD
Express
1-4 Days
$28 USD

 

*Please also note that business days do not include weekends or national public holidays. All EXPRESS orders must be placed before 1PM CEST for next day delivery.

*International shipments maybe subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

 

Other Countries

To track your order, please click here

Cart Total Shipping Method Delivery Time Shipping Cost
over $300 USD Express
3-8 Days
Free
under $300 USD
Express
3-8 Days
$28 USD

 

*Please also note that business days do not include weekends or national public holidays. All EXPRESS orders must be placed before 1PM CEST for next day delivery.

To be  dispatched the same day.

*International shipments maybe subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

Other Information

When your order has been handed over to the courier, you will receive an email with your tracking number with which you can check your package.

What you need to know

*Countries that have not been mentioned above, if you want to know detailed express cost, you can contact us at info@hellofiloarte.com.

*All our international orders are shipped via DHL Express. Please note FILO & ARTE  is not responsible for any delays caused by DHL Express, especially during high volume seasons. However, these are the best delivery estimations available, further, items purchased on pre-order are subject to varying shipping times.

*Please note: If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, FILO&ARTE is not held liable in the event the parcel goes missing. Further, FILO&ARTE will not be able to refund or resend the parcel . We appreciate your understanding.

Pre-order  shipping

Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at info@hellofiloarte.com if you would like to arrange an alternative. Please note: delivery dates included in the description of items are approximate and subject to change.

Customs Charges

Customers can be charged for buying & importing product into their country. Filo&Arte does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Filo&Arte does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

If you have any questions about produces and want to return it, please contact us. We will happily provide you with a full refund provided :

At first , please fill out this return form and make sure to specify order number(s) on your return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original condition tags attached.

The items is returned to us within 14 days from delivery date.

All return shipping costs need to be covered by the customer, except in cases where the item is confirmed to be faulty by our team (the size o the order o color is wrong…), we will cover the return shipping cost.

We do not offer refunds costs for change reason:

  • Customers change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the items you purchased.
  • All final sale items can’t be returned for a refund or exchang. Any final sale items which are returned  will be refused upon delivery and returned to sender.
  • Returned items must be unworn and unwashed (no returns accepted on items returned to us with makeup/tan, deodorant or wear) with all FILO & ARTE and product tags attached. In this case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by FILO&ARTE.
  • Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
  • Sale items and bodysuits are strictly excluded.

All returns will take approximately 2-4 business days from date of delivery to us to be processed. We appreciate your patience!

For all other exchange and refund enquirers, please contact us at customer@hellofiloarte.com or fill the form in FAQs page.

 

Refunds

 

Valid conditions to recive the refound:

You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to customer@hellofiloarte.com.

Your claim of the fault have been reviewed and approved by our staff.

Once your refund has been approved by our staff and a notification sent to you ,it may take up to 5-7 business days for the funds to appear in your account,if your refund has taken longer then this period, please contact us.

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